FAQ

At Ernest W. Thurston and Son, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 804-370-1887 or info@thurstonplumbing.biz.

[CUSTOMER SERVICE]
How do I contact you?
Please call us at 804-370-1887.  If we are busy and can’t answer the phone, please leave a voicemail or send us a text and we will get back to you.

[SALES]
Do you install hot water heaters?
Yes, we install hundreds of hot water heaters every year.

Do you replace well pumps?
Yes, we replace many well pumps every year.

Do you do commercial installations?
Yes, we are currently doing several commercial projects right now.

[SUPPORT]
If I have a plumbing emergency, can you help?
We will do everything we can to solve your plumbing emergency.

[BILLING]
If I have a billing question, who do I call?
Please call us at 804-370-1887 or email us at info@thurstonplumbing.biz.

[MISCELLANEOUS]
[QUESTION]
[ANSWER]